Terms of Service

By accessing or using Orvizo, you agree to be bound by these Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

• These terms apply to all visitors, buyers, sellers, and merchants using the platform.
• We reserve the right to update or modify these Terms of Service at any time without prior notice.
• Your continued use of the platform after changes are posted constitutes your acceptance of the amended terms.

Orvizo operates as a multi-vendor e-commerce marketplace connecting buyers with verified independent merchants:

• Vendors are solely responsible for ensuring the accuracy, quality, and authenticity of their listed items.
• We strive to ensure all displayed pricing, specifications, and availability details are correct, but occasional errors may occur.
• We reserve the right to refuse or cancel orders placed for products listed at incorrect prices or with inaccurate information.

Guidelines regarding order placement, payment confirmation, and nationwide shipping:

• Orders are confirmed upon checkout and verified through SMS or call when required.
• Delivery timelines are estimated between 24-48 hours inside Dhaka and 3-5 business days outside Dhaka.
• Shipping fees are computed dynamically based on the customer's selected delivery location during checkout.

Customer protection and fair return guidelines for all purchases on the platform:

• Customers must report damaged, defective, or incorrect items within 3 days of delivery.
• Items must be returned in their original packaging with all included accessories and warranty cards intact.
• Approved refunds are processed to the original payment method or wallet within 5-7 business days after product inspection.

Users must maintain standard security practices while utilizing Orvizo:

• You are responsible for maintaining the confidentiality of your account credentials and password.
• Any fraudulent activity, fake orders, abusive behavior, or attempted platform exploitation will result in immediate account termination.
• We implement automated security checks and ledger verification to safeguard all marketplace transactions.

Disclaimer and contact information for support inquiries:

• Orvizo is not liable for indirect, incidental, or consequential damages resulting from vendor delays or third-party courier actions beyond reasonable control.
• If you have questions regarding these terms, contact our support team at contact@orvizobd.com.