Privacy Policy

We collect information to provide better services to all our users. This includes:

• Personal details: Name, shipping address, billing address, phone number, and email address provided during signup or checkout.
• Account information: Order history, cart selections, wishlist items, and store preference settings.
• Technical data: Device IP address, browser type, operating system, and session tracking information.

The information we collect is used to manage and improve your shopping experience:

• To process orders, arrange shipments with courier partners, and manage payouts.
• To send notifications regarding order statuses, updates, and custom campaign announcements.
• To personalize your experience and show promotions customized to your preferences.
• To prevent fraud, protect site integrity, and ensure transaction security.

As a multi-vendor marketplace, we share necessary data with third parties to facilitate transactions:

• Sellers/Vendors: We share order details, shipping address, and phone number with relevant vendors to fulfill your purchases.
• Courier Partners: Your name, phone number, and delivery address are shared with third-party logistics to complete deliveries.
• Payment Gateways: Payment information is securely processed directly through verified gateways (e.g., UddoktaPay) under SSL encryption.

We use cookies and similar technologies to improve site navigation and analyze traffic:

• Essential cookies: Needed to keep you logged in and keep track of your shopping cart items.
• Analytics cookies: Help us understand how visitors interact with our platform to optimize layouts and load speeds.
• You can choose to disable cookies in your browser settings, though some features of Orvizo may not function correctly.

We implement premium security measures to protect your personal information:

• All transaction details are encrypted using Secure Socket Layer (SSL) technology.
• Sensitive database elements are guarded behind secure cloud firewalls with strict access controls.
• While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

You have complete control over your personal data on Orvizo:

• You can view, update, or edit your account information anytime from your customer profile.
• You can request account deletion or data removal by contacting our support team.
• For any inquiries or feedback regarding this Privacy Policy, please email us at: contact@orvizobd.com